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PelotonU COVID-19 Plan

Last updated March 26 at 12:45 pm

If you’re a PelotonU student (or prospective one), then you’re in the right place! This page has details on PelotonU’s evolving response to the COVID-19 outbreak – including changes to our advising and coaching programs and sources for reliable data.

There are three values guiding PelotonU’s response to COVID-19.

  1. We want to decrease the possibility of transmission by practicing social distancing
  2. We want to ensure continuity in the quality of coaching and community for y’all during a time of remote support
  3. We want to offer consistent, timely, and reliable information

Our intention is to respond quickly while ensuring a thoughtful and detailed plan in the event this outbreak lasts further than we hope. If you have any questions not answered below, please reach out to your coach or call us directly at 512.553.2338.


PelotonU Program Changes

To support measures taken across Central Texas to limit the spread of COVID-19, we closed all of our study spaces on Friday, March 13th.

During this time, we’ve switched to remote coaching and are working hard to provide you additional resources. Plan to continue studying as usual and meeting with your coach remotely. The latest details are below (and will be updated as we have new information).

Current Site Closure Timeline

  • March 26 – Update from PelotonU on long-term closure plan
  • June 1 – Intended date to re-open study spaces

Frequently Asked Questions

  • What resources are available from PelotonU or the broader Austin community to help?
    • The coaches have been hard at work compiling the best resources in Austin – you can find them here. Included is everything from pro-tips on virtual mentor meetings to food, financial assistance, and health resources in central Texas
    • We’re also making $10,000 available for emergency funding requests to students for whatever you might need help with right now – you can submit a request up to $200. We’ll send more information out on Monday, March 30th.
  • When will study spaces reopen?
    • Based on what we know right now, we intend to re-open study spaces on Monday, June 1. We’ll continue to watch the news and the Government for guidance on what’s safe for our community.
    • You can hear more from Hudson Baird, our executive director, about the decision in this virtual town hall on Facebook live.
  • What does remote coaching look like for students? 
    • Your coach and you will continue to meet – but instead of in person, you’ll meet over Google Hangouts. This allows you to see each other and share computer screens if needed.
    • Expect to clock hours on Homebase from home or wherever you choose to study.
    • Keep up the hard work in school as best you’re able – and reach out to your coach for help or a new plan. Our lives are changing quickly, and we’re here to help you navigate school, work and Coronavirus.
  • I don’t have a computer or reliable internet at home. What can I do to continue working on school while study spaces are closed?
    • Please keep us updated on your tech needs. You can fill out a quick “I need tech” form here or talk to your coach about what you need. We’ll work with you to get the right tech safely in your hands.
  • What happens if I can’t get much school work done because of other COVID-19 issues? (My kids are home with me, work is unpredictable, etc)
    • Your personal and professional responsibilities come first. Please communicate proactively with your coach about what’s going on in your life and if your academic goals might need to change for now.
  • How will COVID-19 affect my university’s expectations for financial aid or academic progress?
    • SNHU and Brandman have both created some updated rules about financial aid and academic progress that will allow for more flexibility during this time. Please reach out to your Coach for more details and they’ll help you out!
  • Will support from SNHU or Brandman change?
    • While we may see work-remote plans for their staff, we don’t anticipate an interruption in their support or the resources from the Registrar or Office of Financial Aid. One of the advantages of studying online is that your university is particularly well-suited significadoto navigate this unexpected change. We don’t anticipate a lot of disruption for you, but we’ll keep you posted.
  • Who can I contact at PelotonU with questions? 
    • You can contact your coach directly or reach out to the main PU line at 512-553-2338

Links With Helpful Information


We will be updating this website as we have more information.


Please check with your coach or call us (512.553.2338) if you have questions.